Catering and Convention Service Survival Guide in Hotels and Casinos

---

Author/s: Lisa Lynn Backus, Patti J. Shock

ISBN: 9781631575914

Classification: CIR 647.94068 B128c 2017

Publisher: -

Date Published: 4/13/17

Description: The role of the catering and convention service manager (CCSM) is diverse and must juggle event components. This book imparts authors' in-depth knowledge of what a CCSM does, what emotional and technical skills are required, how to relate to planners, and execute contracts. It covers communication, food and beverage information, banquet service styles, menu planning, and event space setup standards. Included are best practices of working with nonprofits, social, wedding, association, corporate, VIP, celebrity events, and tradeshows. The authors also discuss how this industry operates within casino properties. Then, the revenue upsell opportunities for all stakeholders, industry accounting, and the paperwork that pulls it all together.